Refund policy

Refund & Returns Policy

Last updated: July 2026

At ASCEND, we stand behind every tool we make. If you're not satisfied with your purchase, we've got you covered with our 30-day guarantee.

30-Day Guarantee

You have 30 days from the date of delivery to request a return or refund. If 30 days have passed since your delivery date, we unfortunately can't offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or confirmation email)

Please note: for hygiene and safety reasons, grooming tools that have been used or show signs of use (including derma rollers, gua sha stones, facial rollers, and scalp massagers) cannot be returned once opened, unless the item is defective or damaged on arrival.

How to Request a Return

Email us at raamizkhalid@gmail.com with your order number and the reason for your return. We'll respond with return instructions within 1–2 business days.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 5–10 business days to your original payment method.
  • Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at raamizkhalid@gmail.com with a photo of the issue. We'll cover return shipping and send a free replacement or full refund — no questions asked.

Late or Missing Refunds

If you haven't received a refund after it's been approved, first check your bank or card statement, as processing times vary. If you've done this and still haven't received your refund, contact us at raamizkhalid@gmail.com.

Your Statutory Rights

This policy is in addition to, and does not affect, your statutory rights as a consumer under UK law (including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013).

Contact Us

Questions about your return? Reach us anytime at raamizkhalid@gmail.com.